Stay Alive Club
Frequently asked questions
Where do you sell?
Stay Alive Club is based in New Jersey and is preparing nationwide U.S. delivery, including all 50 states and Washington, D.C. Available shipping options and charges must appear at checkout before an order can be placed.
Why does a product say “Release pending”?
Its design is in the catalog, but inventory or final specifications are not yet confirmed. You can view the piece and join the release list; it is not available to purchase yet.
Are the concept pieces available?
Atelier and Performance Uniform concepts show the direction of future collections. They are not made-to-order promises or preorders.
How should I choose a size?
Use the product-specific measurements when available. Until measurements are confirmed, contact us instead of relying on a generic size chart. See the size guide for how to measure a garment you already like.
Do the pictures show the exact final product?
Some are recreated studio mockups based on supplied references, and some are concept renders. Screens and lighting can change color appearance. Check each product description and final specifications before buying.
Can I return or exchange an item?
Request a return within 30 days of delivery for unworn, unwashed items with tags. See shipping and returns for postage, refunds, damaged items and the exchange process.
How can I track an order?
Use order tracking with your order number and billing email. Your account also keeps your order history.
How do I leave the release list?
Send an unsubscribe request through Contact the Club using the email you signed up with. Marketing emails, once connected, must also include an unsubscribe link.