Shiping & Refound

Shipping & Refund Policy

Effective date: 08/01/2026

This Shipping & Refund Policy explains how shipping, delivery, returns, and refunds work for purchases made from StayAliveClub (“we,” “us,” or “our”) on stayaliveclub.com (the “Site”).

1. Shipping

We currently ship to: [LIST COUNTRIES/REGIONS]. If your location is not available at checkout, please contact us.

Shipping fees are shown at checkout unless otherwise stated. Free shipping (if offered) will be displayed on the Site and may include conditions such as minimum order value.

1.1 Processing time

Orders are typically processed within [X–Y business days]. Processing time does not include weekends or holidays. During busy periods (sales, holidays, launches), processing may take longer.

1.2 Shipping time

Estimated delivery times are displayed at checkout and may vary by destination and carrier. Delivery estimates are not guaranteed.

2. Delivery

  • Tracking: If tracking is available, we will email you a tracking link after your order ships.
  • Address accuracy: Please ensure your shipping address is correct. We are not responsible for delays or loss due to an incorrect or incomplete address.
  • Carrier delays: We are not responsible for delays caused by carriers, customs, weather, or events outside our control.
  • Lost packages: If your package is marked as delivered but you did not receive it, contact the carrier first. If you still need help, contact us within [X days].

3. Order changes & cancellations

If you need to change or cancel your order, contact us as soon as possible at contact@stayaliveclub.com. We’ll do our best to help, but once an order is processed or shipped, we may not be able to make changes or cancel it.

4. Returns

We accept returns within [X days] of delivery, unless otherwise stated. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must include original packaging, tags, and accessories (if applicable)
  • You must provide proof of purchase (order number or receipt)

4.1 Return process

  1. Email us at contact@stayaliveclub.com with your order number and the reason for the return.
  2. We’ll provide return instructions and (if applicable) a return address or label.
  3. Pack the item securely and ship it back within [X days] of receiving return approval.

4.2 Return shipping costs

Return shipping costs are: [CUSTOMER PAID / WE PAY / DEPENDS ON REASON]. If the return is due to our error (wrong or defective item), we will cover return shipping where possible.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [X–Y business days].

Note: Your bank or card provider may take additional time to post the refund. Shipping fees are [NON-REFUNDABLE / REFUNDABLE UNDER CONDITIONS] unless required by law.

6. Exchanges

We offer exchanges: [YES / NO]. If exchanges are available, please contact us and we will guide you through the process.

7. Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, please contact us within [X days] of delivery at contact@stayaliveclub.com with:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

We will review your request and, if approved, provide a replacement, exchange, or refund depending on availability and the situation.

8. Non-returnable items

The following items are not eligible for return or refund (unless required by law):

  • Gift cards
  • Final sale/clearance items (if marked as non-returnable)
  • Personalized or custom-made items
  • Items that are used, damaged after delivery, or missing original packaging
  • Digital products or downloads (if applicable)

9. International orders (if applicable)

International shipments may be subject to customs duties, taxes, or import fees. These charges are the customer’s responsibility unless stated otherwise. Delivery times may be longer due to customs processing.

10. Contact us

If you have any questions about shipping, returns, or refunds, contact us:

  • Business name: StayAliveClub
  • Website: stayaliveclub.com
  • Email: contact@stayaliveclub.com
  • Address: [BUSINESS ADDRESS]
  • Phone (optional): [PHONE]